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April 18, 2007

[00:09:12] * cmlenz has quit IRC
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[00:41:39] <qasim> what is the latest major release version number of trac?
[00:48:23] <evil_twin> New news from t.e.o: Changeset [5212]: Another #5099 fix, replying to change with empty comment works now. <http://trac.edgewall.org/changeset/5212>
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[01:03:59] <JP> Trac detected an internal error:
[01:03:59] <JP> No module named trac.web
[01:03:59] <JP> Traceback (most recent call last):
[01:03:59] <JP> File "/home/trac/trac-0.9.5/cgi-bin/trac.cgi", line 19, in ?
[01:04:00] <JP> from trac.web import cgi_frontend
[01:04:02] <JP> ImportError: No module named trac.web
[01:04:04] <JP> ???
[01:04:15] <JP> hello ppl, what can be that?
[01:18:34] <evil_twin> New news from t.e.o: Ticket #5167 (defect created): MemoryError -- Changeset displaying 20+ large HTML files <http://trac.edgewall.org/ticket/5167>
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[02:06:45] <alect> trac is not in the python path
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[02:58:19] <qasim> how can i stop auto login in trac?
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[03:29:52] <JP> alect, you mean something like this: export PYTHONPATH=/usr/bin/python:/usr/bin/python2.3
[03:29:54] <JP> ??
[04:19:33] <evil_twin> New news from t.e.o: Ticket #5169 (defect created): UTF8 Conversion Error <http://trac.edgewall.org/ticket/5169> || Ticket #5168 (defect created): my test <http://trac.edgewall.org/ticket/5168>
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[05:08:48] <munuel> hello
[05:11:30] <munuel> where is the html site, which starts first, with the "Available Projects"
[05:11:43] <munuel> because i want change some things
[05:19:51] <evil_twin> New news from t.e.o: Ticket #5153 (defect created): Reverse order of changesets in quick succession <http://trac.edgewall.org/ticket/5153>
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[06:00:34] <tesst> Hello
[06:01:25] <tesst> I have a newbie-ish question. I'm trying to use Trac as as a way to log calls in a tech support center (very small one). Is there a way to do "contact management", eg keep a track of customers associated with each call?
[06:01:38] <tesst> so that if the same person calls more than once, we don't have to retype the info
[06:07:08] <tesst> I'm trying to convince my boss Trac can do it. He's going to renew our Salesforce account if it's not ready by friday, and no one here likes to use Salesforce.
[06:19:24] <tesst> no one here?
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[06:22:36] <kop_> well noone that knows the answer at least :)
[06:23:03] <alect> tesst: check out the custom field capabilities
[06:23:40] <alect> also, check out the WorkFlow page. once that is integrated it will allow you to do pretty much whatever you like
[06:24:43] <munuel> hm i still looking for that html page "Available projects"
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[06:28:41] <tesst> alect, would workflow require any scripting or programming skills?
[06:29:09] <tesst> because I have none
[06:29:24] <tesst> I managed to install Trac but I can't even edit the templates
[06:29:55] <alect> it would for what you desire, yes
[06:30:46] <alect> munuel: there is a wiki page about that ...
[06:31:00] <tesst> do you know of something similar to trac which would have this built-in? when I say similar I mean open-source, with a community such as trac's, and with a web interface
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[06:36:50] <munuel> alect, is it possible to past the link i not found that page in the wiki
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[06:43:38] <slaq> hum, anyone know if there have been any efforts to integrate trac with mantisbt?
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[07:00:16] <kop_> slaq: I migrated FROM mantis
[07:00:31] <kop_> never did any "integration" as to run them in parallell
[07:00:51] <simmerz> trac-admin env hotcopy will backup the whole of the trac environment wont it? I've got a failing drive and just want to make certain I have everything I need
[07:05:44] <slaq> kop_, well, the ticket system of mantis is far superior when compared to trac. so my idea was to somehow marry the two...
[07:06:05] <slaq> i do like the code browsing and history stuff in trac.. but the ticket system is a nightmare
[07:06:44] * d0rt has quit IRC
[07:09:57] <tesst> slaq check PMs
[07:10:57] <slaq> tesst, PMs?
[07:11:31] <tesst> private messages
[07:11:39] <slaq> didn't get any
[07:11:43] <tesst> send me a message
[07:11:46] <tesst> must have ignroe on
[07:12:02] <slaq> nope, i dont have ignore
[07:12:22] <slaq> but sometimes does wierd things
[07:12:30] <slaq> but sometimes opn does wierd things
[07:12:37] <slaq> like blocking msgs when your name is not registered and such
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[07:13:23] <tesst> ah, that's good to know
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[07:26:29] <qasim> how can we find out how many tickets are assigned to a particular user
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[07:35:30] <d0rt> create a new report?
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[07:55:11] <ralf-x> ok so sorry,
[07:55:15] <ralf-x> trying to setup trac
[07:55:27] <ralf-x> and it looks like python isn't being processed by apache
[07:55:33] <ralf-x> just prints it to the page
[07:55:42] <ralf-x> I'm doing this on OSX with Fink btw
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[08:02:42] <qasim> \leave
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[08:18:48] <ralf-x> ok, maybe another stupid question
[08:18:59] <ralf-x> does anyone know what package on fink to use to get mod_env?
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[08:34:30] <otavio> Hi there ...
[08:34:36] <ralf-x> hallo!
[08:36:04] <otavio> There's any way to not to show the already done milestones as options on the tickets?
[08:36:42] <retracile> otavio: If you don't have TICKET_ADMIN privs, I think those are not shown...
[08:37:51] <otavio> retracile: ah
[08:38:12] <retracile> otavio: (might double-check me on that)
[08:38:35] <otavio> retracile: well, I would like to disallow it by every user
[08:38:55] <otavio> retracile: since doesn't make sense to assign a bug to an already closed milestime
[08:39:11] <retracile> otavio: then don't give users TICKET_ADMIN privs, just the others.
[08:39:38] <retracile> otavio: It does when correcting mistakes... i.e. "oops, this was fixed in milestone xyz, and we forgot to set it"
[08:40:02] <retracile> (or at least, that's the justification I've seen used)
[08:47:03] <otavio> retracile: makes sense
[08:47:24] <otavio> retracile: but maybe we would have another permission like TICKET_OLD_MILESTONES
[08:51:00] <evil_twin> New news from t.e.o: Ticket #5171 (defect created): Bug de TMY <http://trac.edgewall.org/ticket/5171> || Ticket #5170 (enhancement created): max_diff_bytes should be honored even if only one file has changed <http://trac.edgewall.org/ticket/5170>
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[09:01:06] <ralf-x> ok, so then...
[09:01:12] <ralf-x> I don't have mod_env
[09:01:22] <ralf-x> and for the sake of argument, I won't be able to get it anytime soon/easily
[09:01:28] <ralf-x> can Trac still work?
[09:02:17] <ralf-x> also, apache is just spitting out the Python, not executing in
[09:02:20] <ralf-x> *it
[09:02:23] <ralf-x> thoughts on how to fix that?
[09:32:02] <coderanger> ralf-x: Use mod_python
[09:32:15] <coderanger> Or modify the script to set the variables at the top
[09:32:15] <ralf-x> mm. ok.
[09:32:24] <ralf-x> ah ok
[09:32:25] <ralf-x> well
[09:32:33] <ralf-x> I *should* have mod_python
[09:32:34] <coderanger> or make a wrapper script to export the variables and exec the main script
[09:33:00] <coderanger> You might want to look at some of the shared hosting guides for info on the last one
[09:33:09] <ralf-x> well that's ok
[09:33:25] <ralf-x> I'm just having an issue getting the python to actually execute
[09:34:00] <coderanger> Are you using CGI or FCGI?
[09:34:19] <ralf-x> well should be cgi, but I can use python...
[09:34:29] <ralf-x> sorry, mod_python
[09:34:33] <coderanger> CGI is going to be slow as all get out
[09:34:37] <ralf-x> ok
[09:34:41] <coderanger> I would pick mod_python over that any day
[09:38:03] <ralf-x> ok we have progress!
[09:38:41] <ralf-x> erm
[09:38:48] <ralf-x> not sure what the error means though
[09:38:57] <coderanger> pastebin it
[09:40:38] <ralf-x> oh ok I see
[09:40:48] <ralf-x> TracError: The user root requires read _and_ write permission to the database file
[09:40:58] <ralf-x> but... it does
[09:41:06] <ralf-x> do they mean "the user running apache"?
[09:41:18] <coderanger> check what user Apache runs as
[09:41:22] <ralf-x> ok, ok
[09:41:34] <coderanger> grep 'User' httpd.conf
[09:41:43] <ralf-x> no, I know what user it runs as
[09:41:50] <ralf-x> just wasn't sure if that's what Trac meant
[09:41:57] <ralf-x> (it said "root" )
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[09:42:37] <coderanger> Yeah, that error can find the wrong username when it does the reverse mapping sometimes
[09:42:43] <ralf-x> ok
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[09:43:14] <ralf-x> yay
[09:43:15] <ralf-x> disco
[09:44:17] <ralf-x> groovy
[09:46:46] <ralf-x> ok, so, question
[09:47:06] <ralf-x> feel free to shove me at some docs, I'm just not sure exactly how to verbalize this into a search
[09:47:15] <ralf-x> I have multiple projects
[09:47:26] <ralf-x> well, we're a web development company
[09:47:47] <ralf-x> each project (aka website) has it's own SVN repos
[09:47:55] <ralf-x> what would be the best way to integrate Trac with that?
[09:48:14] <coderanger> PythonOption TracEnvParentDir
[09:48:29] <ralf-x> ok cool
[09:48:38] <coderanger> Well it depends on what level of multiproject support you need
[09:49:17] <ralf-x> would you setup a new project in trac for each svn repos?
[09:49:17] <ralf-x> aka website/customer/whatever
[09:49:17] <coderanger> that just gives you a lot of distinct Tracs
[09:49:21] <coderanger> for something with a bit (not much though) integration, you can look at TracForge
[09:49:26] <coderanger> Yes
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[09:50:46] <ralf-x> ok
[09:50:53] <ralf-x> yes, obviously we'd have possibly hundreds of tracs
[09:51:00] <ralf-x> would that be stupid though?
[09:51:35] * simmerz has quit IRC
[09:51:44] <evil_twin> New news from t.e.o: Ticket #5172 (defect created): trac-admin initenv: ProgrammingError: argument formats can't be mixed <http://trac.edgewall.org/ticket/5172>
[09:51:55] <coderanger> Nah, though the loadup time might be one the long side
[09:52:12] <coderanger> Just try to keep your number of plugins down to <10
[09:52:30] <coderanger> and don't restart Apache very often if you can help it
[09:52:50] <ralf-x> Plugins... trac plugins?
[09:52:54] <coderanger> Yes
[09:52:57] <ralf-x> mm ok
[09:53:09] <ralf-x> well I mean that's fine
[09:54:14] <ralf-x> but obviously that wouldn't let you link data between 2 different tracs...
[09:54:21] <ralf-x> would I have to setup users in each trac or anything?
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[09:54:58] <coderanger> TracForge can do SSO
[09:55:12] <ralf-x> obviously the same half dozen developers would work on every project
[09:55:14] <ralf-x> SSO?
[09:55:28] <coderanger> single sign on, once you log into one Trac, you log into all of them
[09:55:34] <ralf-x> oh right
[09:55:39] <ralf-x> too many TLAs in my head
[09:57:20] <ralf-x> ok... will try that
[09:59:03] <ralf-x> hrm. thoughts on how to do a login for this?
[09:59:58] <ralf-x> sweet
[10:00:06] <coderanger> I generally use AccountManager for the master site
[10:00:22] <coderanger> and then you use TracForge's login module on the client envs
[10:00:42] <ralf-x> oh? so not the Basic Auth then?
[10:00:49] <coderanger> Indeed
[10:00:57] <coderanger> HTTP auth is too annoying
[10:01:02] <ralf-x> without a doubt
[10:01:05] <ralf-x> and there is no "logout"
[10:01:14] <coderanger> yeah, thats my primary problem
[10:01:19] <ralf-x> :D
[10:01:23] <ralf-x> ok so basically...
[10:01:24] <coderanger> too many people access my sites from public terminals
[10:01:26] <ralf-x> install TrackForge?
[10:01:33] <ralf-x> http://trac-hacks.org/wiki/TracForgePlugin
[10:01:42] <coderanger> Yes, and AccountManager
[10:01:45] <ralf-x> ok
[10:01:47] <coderanger> setup accountmanager on the master
[10:02:00] <coderanger> and then follow the TracForge guide for the setup
[10:02:09] <ralf-x> ok
[10:02:19] <ralf-x> I'd assume Master might be like... a trac for my company :)
[10:02:33] <coderanger> Usually it is the site you get to at /
[10:02:38] <ralf-x> ahh yes ok
[10:03:14] <coderanger> You don't need the TracEnvParentDir if you are using TracForge, since it can do the dispatching itself (with some added goodness)
[10:03:22] <ralf-x> oh ok groovy
[10:04:02] * coderanger -> home
[10:04:03] <coderanger> back in 10
[10:04:07] <ralf-x> hrm
[10:04:09] <ralf-x> ok thanks
[10:04:15] * kop_ has quit IRC
[10:05:56] <ralf-x> oh I didn't realize this was a shameless plug
[10:05:57] <ralf-x> rofl
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[10:17:25] <coderanger> ralf-x: Its somewhat hard for me to avoid those, I wrote a good number of the plugins on trac-hacks
[10:17:55] <ralf-x> ;)
[10:19:55] <ralf-x> hrm
[10:20:00] <ralf-x> so i installed setuptools
[10:20:06] <ralf-x> but don't have this easy_install command
[10:20:34] <ralf-x> der.
[10:23:07] <ralf-x> mm ok so what am I missing?
[10:23:12] <ralf-x> I'm not a python person, obviously
[10:26:05] <coderanger> What OS?
[10:26:10] <ralf-x> osx
[10:26:27] <ralf-x> using Fink, but I think setuptools installed to a system directory
[10:26:42] <nod> doesn't fink put it under /opt?
[10:26:48] <ralf-x> no, /sw
[10:26:53] <ralf-x> that's darwinports
[10:26:55] <nod> ahh, that's right. i'm think ports
[10:27:05] <ralf-x> ya
[10:27:23] <nod> i mailed my macbook pro to nz last week, or i could look and see :)
[10:27:28] <ralf-x> lol
[10:28:12] <nod> i'm planning at lunch to go buy a macbook though, if you can wait a couple of hours ;)
[10:28:19] <coderanger> does python -c 'import setuptools'
[10:28:21] <ralf-x> rofl
[10:28:22] <coderanger> work
[10:28:23] <ralf-x> coderanger: yes
[10:28:29] <ralf-x> coderanger: er hold
[10:28:32] * coderanger is on OS X right now, though I use MacPorts
[10:28:43] <ralf-x> yes, returns nothing
[10:29:41] <coderanger> find /sw -name 'easy_install'
[10:31:43] <ralf-x> nothin :P
[10:32:34] <nod> find / -type f -name easy_install <-- give that a whirl
[10:32:47] <ralf-x> hehe did that :D
[10:33:34] <coderanger> I guess the fink devs didn't want to include it or something
[10:34:36] <ralf-x> nod: nothing
[10:35:03] <nod> it's not installed then. silly silly
[10:35:14] <nod> i gave up on fink a while back because of wonkythings like this
[10:35:31] <ralf-x> well...
[10:35:35] <ralf-x> isn't it part of setuptools?
[10:35:52] <coderanger> It is
[10:36:15] <ralf-x> doesn't python -c 'import setuptools' confirm that setuptools is ok?
[10:36:34] <coderanger> Yes, the setuptools modules
[10:36:43] <coderanger> easy_install the script is mostly a wrapper
[10:38:10] <ralf-x> well there's an easy_install.py
[10:38:11] <ralf-x> and .pyc
[10:38:23] <coderanger> Where
[10:38:30] <ralf-x> /Library/Python
[10:38:44] <coderanger> Thats it?
[10:38:51] <ralf-x> well
[10:38:58] <coderanger> /Library/Python/easy_install.py
[10:38:59] <ralf-x> /Library/Python/2.3/site-packages/setuptools-0.6c5-py2.3.egg/easy_install.py
[10:39:03] <coderanger> Okay
[10:39:08] <ralf-x> /Library/Python/2.3/site-packages/setuptools-0.6c5-py2.3.egg/setuptools/command/easy_install.py
[10:39:15] <ralf-x> and then both of those wit .pyc instead
[10:39:36] <coderanger> The first is likely the wrapper script
[10:40:12] * The_Tick has joined #trac
[10:40:18] <lisppaste5> coderanger pasted "easy_install" at http://paste.lisp.org/display/39928
[10:40:29] <coderanger> The_Tick: G'Morning
[10:40:32] <The_Tick> morning sir
[10:40:34] <The_Tick> how goes?
[10:41:09] <coderanger> Attempting to wake my brain up to go teach in 30 minutes
[10:41:17] <The_Tick> heh
[10:41:26] <The_Tick> I came up with a sort of game plan for olpc mang
[10:41:42] * chrisg has joined #trac
[10:41:53] <The_Tick> basically, get the patches, see if they apply cleanly to .10.3
[10:41:58] <The_Tick> if they do, move them up to that
[10:42:04] <The_Tick> that way they're on current
[10:42:07] <The_Tick> or closer to current
[10:42:15] <The_Tick> so it makes troubleshooting issues easier
[10:42:26] <coderanger> Hmm?
[10:42:34] <The_Tick> the .10dev crap they have running
[10:42:44] * chrisg has quit IRC
[10:42:55] <coderanger> yeah, I just need to find a few tuits
[10:43:07] <The_Tick> I wouldn't mind helping with it if I had access
[10:43:17] <ralf-x> oh. I need TracWebAdmin?
[10:43:21] <The_Tick> or the patches to look at it
[10:43:27] <coderanger> I'm hoping to move them to 0.11dev, just for the sake of getting up to date
[10:43:33] <The_Tick> you want tracwebadmin generally ralf-x
[10:43:35] <The_Tick> and iniadmin
[10:43:41] <ralf-x> eek. ok
[10:43:48] <The_Tick> what plugin do you want to use?
[10:43:56] <coderanger> The_Tick: I've got the codebase and such on here, but I would want to check with Ivan about it
[10:44:04] <The_Tick> ya
[10:44:09] <ralf-x> The_Tick: TracForge
[10:44:11] <The_Tick> I'd be concerned about .11dev
[10:44:15] <The_Tick> simply because of genshi
[10:44:29] <The_Tick> let others test it beforehand state of mind, or something like that
[10:44:58] <coderanger> The_Tick: I have enough sites running on it that I am comfortable calling it stable right now
[10:45:05] <The_Tick> cool
[10:45:10] <The_Tick> haven't touched it personally
[10:45:16] <coderanger> Also, I know Jim would like Workflow when it is available
[10:45:31] <The_Tick> workflow sounds neat
[10:45:47] <The_Tick> ralf-x: ya, get webadmin
[10:45:55] <The_Tick> it's pretty easy
[10:46:18] <coderanger> Even without tracforge, you want webadmin
[10:46:22] <ralf-x> ok
[10:48:06] <retracile> workflow?
[10:48:18] <retracile> did someone say workflow? ;)
[10:48:48] <ralf-x> ok...
[10:48:51] <ralf-x> think this is done
[10:48:59] <ralf-x> oh what else do i want? iniadmin?
[10:49:09] <coderanger> retracile: You should send an ultimatum to trac-dev, "Review by $DATE or I will assume you don't have problems with it"
[10:49:17] <coderanger> retracile: Its just getting silly at this point
[10:49:38] <retracile> coderanger: Yeah, but such a threat has no teeth; I don't have commit access to trunk :(
[10:49:43] <coderanger> ralf-x: IniAdmin and TicketDelete are pretty common
[10:49:57] <coderanger> ralf-x: SpamFilter for public sites
[10:50:26] <ralf-x> hrm
[10:51:23] <ralf-x> ok, iniadmin done
[10:53:04] <ralf-x> ok!
[10:53:08] <ralf-x> all installed
[10:53:37] <ralf-x> I did it with easy_install
[10:53:44] <ralf-x> so I assume that's global, correct?
[10:53:49] <The_Tick> "I only have so much time to work on this, I must move on to another project" <- that will work retracile
[10:54:30] <retracile> Heh. :)
[10:55:21] <coderanger> ralf-x: Yes
[10:55:35] <coderanger> ralf-x: You do need to enable them in the envs you want thouch
[10:55:38] <coderanger> er, though
[10:55:38] <idnar> heh
[10:55:45] <ralf-x> oh, ok
[10:55:50] <ralf-x> I thought that meant I didn't have to
[10:56:20] <coderanger> ralf-x: No, you don't have to enable for local installs, since it can scan that folder
[10:56:46] <The_Tick> coderanger: can one module depend on another with easy_install?
[10:57:00] <coderanger> The_Tick: Yep, install_requires
[10:57:19] <ralf-x> ok
[10:57:31] <coderanger> Trac will even make sure to load them in the right order
[10:57:49] <ralf-x> so now I have all these eggs installed
[10:57:56] <ralf-x> horray
[10:58:33] <ralf-x> what next? :P
[10:59:05] <coderanger> ralf-x: Start with getting the master env up and running
[10:59:09] <ralf-x> ya, ok
[10:59:15] <coderanger> So in [components]
[10:59:20] <coderanger> webadmin.* = enabled
[10:59:25] <coderanger> iniadmin.* = enabled
[10:59:29] <ralf-x> again, seems reasonable to have the master env be the company name, ya?
[10:59:30] <coderanger> acct_mgr.* = enabled
[10:59:41] <coderanger> ralf-x: I usually use "main" as the name
[10:59:44] <coderanger> but thats just me
[10:59:45] <The_Tick> coderanger: does tracforge do that on webadmin?
[10:59:47] <ralf-x> ah ok
[10:59:52] <coderanger> The_Tick: Do what?
[11:00:32] <coderanger> ralf-x: also 'trac.web.auth.LoginModule = disabled'
[11:01:42] <The_Tick> coderanger: like dependencies on them on install
[11:02:00] <coderanger> Yes
[11:03:24] <ralf-x> ok
[11:04:14] <ralf-x> ok, that's done
[11:04:25] <ralf-x> browsed to the Main page
[11:04:26] <ralf-x> hrm
[11:07:29] <ralf-x> ok... how might I see the plugins then?
[11:07:32] * ralf-x searches
[11:07:51] <coderanger> Do you have TRAC_ADMIN permissions?
[11:07:55] * coderanger -> class
[11:08:07] <ralf-x> well I'm not logged in
[11:08:23] <coderanger> okay, one sec