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<evil_twin> |
New news from t.e.o: Ticket #7354 (Unable to Edit or Delete an invalid tickets report) reopened <http://trac.edgewall.org/ticket/7354#comment:3> |
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<andrei2102> |
orkam_wrk: you got mail :) |
| [00:31:17] |
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<orkam_wrk> |
andrei2102, to avoid missunderstandings: Apart from doing the correct call and logging you want me to check out the most recent version of your plugin? |
| [00:34:36] |
<andrei2102> |
yes |
| [00:34:42] |
<orkam_wrk> |
ok |
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<orkam_wrk> |
andrei2102, here is the log: http://rafb.net/p/1tZbmr16.html. This is what the db says if i put in the query in the logs directly (with error message): http://rafb.net/p/QFDSyT61.html |
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<orkam_wrk> |
andrei2102, correction of error translation: ERROR: Column t.time has to show up in a GROUP-BY-Clause or to be used in a ?aggregate-function? |
| [01:03:52] |
<andrei2102> |
orkam_wrk: interesting |
| [01:04:22] |
<orkam_wrk> |
If I could do anything else to help you debug, just let me know |
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<SwissKnife> |
Hello everyone! |
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<anebi> |
hi |
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<anebi> |
can i ask for little bit help |
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<anebi> |
i installed trac and i get this error when i loggin and click on timeline |
| [02:06:10] |
<lisppaste5> |
anebi pasted "Trac Errors" at http://paste.lisp.org/display/63073 |
| [02:08:34] |
<anebi> |
and this is the error when i click on browse button |
| [02:09:08] |
<lisppaste5> |
anebi pasted "Error Trac" at http://paste.lisp.org/display/63074 |
| [02:09:47] |
<anebi> |
what i do wrong and how can i solve these problems? |
| [02:25:26] |
<SwissKnife> |
I have very noobish question. I've downloaded VMWare inmage (Debian with Trac installed). Going to try Trac for our project. And the first questions is: How to add users to trac? |
| [02:26:07] |
<misc> |
using trac-admin or webadmin ? |
| [02:26:15] |
<SwissKnife> |
what extra information do I need to provide? |
| [02:26:19] |
<SwissKnife> |
trac-admin |
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<SwissKnife> |
I tried to do permissions add with trac-admin |
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<SwissKnife> |
but it's setting permissions, not adding user itself |
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<asmodai> |
oh, svn 1.5.0 release |
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<asmodai> |
mmm |
| [04:16:08] |
<asmodai> |
You can now have both RA DAV layers, only one (or neither?). If |
| [04:16:08] |
<asmodai> |
you've built both, put "http-library = serf" to your |
| [04:16:09] |
<asmodai> |
~/.subversion/servers file to choose ra_serf at runtime. |
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<evil_twin> |
New news from t.e.o: Ticket #4378 (MySQL structure case insensitive causes collision with file names) closed <http://trac.edgewall.org/ticket/4378#comment:18> || Changeset [7286]: 0.11-stable: Backported mysql unicode fix (r7222) from trunk. Closes ... <http://trac.edgewall.org/changeset/7286> |
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<evil_twin> |
New news from t.e.o: Ticket #7397 (Too many attachments (directories) in ENV/attachments/ticket/[ID] folder) created <http://trac.edgewall.org/ticket/7397> |
| [05:24:16] |
<teite> |
do i need subversion swig bindings for trac? |
| [05:28:07] |
<coderanger_> |
if you want to use the subversion support |
| [05:28:11] |
<coderanger_> |
otherwise no |
| [05:28:30] |
<teite> |
yes i would like to use that ;) |
| [05:28:31] |
<teite> |
damn |
| [05:28:47] |
<teite> |
this trac thingy is drivin' me nuts |
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<coderanger_> |
teite: Most OSs should have packaged versions |
| [05:33:26] |
<teite> |
not so sles10 |
| [05:34:04] |
<teite> |
ok lets build swig and rebuild subversion then |
| [05:35:08] |
<coderanger_> |
you do not need to install SWIG |
| [05:35:13] |
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<coderanger_> |
SWIG itself is only needed to regenerate the bindings, not to compile them |
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<teite> |
i see |
| [05:41:36] |
<teite> |
any other suggestions on how to build subversion for trac? |
| [05:42:06] |
<teite> |
got --with-apxs --with-swig so far |
| [05:43:01] |
<teite> |
hmm maybe neon, whatever that is ;) |
| [05:48:40] |
<evil_twin> |
New news from t.e.o: MySqlDb edited <http://trac.edgewall.org/wiki/MySqlDb?version=23> |
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<osimons> |
jborg: 32765 tickets with attachements, eh? |
| [05:50:04] |
<jborg> |
yeah, I didn't think anyone was even close to that limit |
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<thm> |
hi! is someone using bitten here? |
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<teite> |
coderanger: if i wanna compile subversion with swig i do need to install swig first right? |
| [05:57:50] |
<teite> |
at least thats whats subversion INSTALL is saying |
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<thm> |
and more specific, why would Markup('some string') fail with a "LookupError: unknown encoding: build" |
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<teite^cursing> |
configure: WARNING: Detected SWIG version 1.3.36 |
| [06:09:17] |
<teite^cursing> |
§$%§Q"%§"$% |
| [06:10:42] |
<coderanger_> |
teite^cursing: I am pretty sure I have seen subversion RPMs for sles |
| [06:10:53] |
<cmlenz> |
thm: use trunk :) |
| [06:11:18] |
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<cmlenz> |
(bitten trunk, that is) |
| [06:11:33] |
<cmlenz> |
to answer the "why", http://genshi.edgewall.org/wiki/Documentation/0.5.x/upgrade.html#markup-constructor |
| [06:13:09] |
<teite^cursing> |
try try try again |
| [06:14:25] |
<teite^cursing> |
coderanger_: well, lets see what happens now ;) |
| [06:14:37] |
<coderanger_> |
cmlenz: You're alive :) |
| [06:15:51] |
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<fluxdude> |
the other day I asked if anyone knows if it's possible to integrate Trac to use Active Directory authentication, but I forgot to stick around for a long time for a response, anyone know if this can be done (am using tracd not apache) |
| [06:16:00] |
<teite^cursing> |
building trac from souce really beats that good old mod_jk2 adventure ;) |
| [06:16:03] |
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| [06:16:21] |
<cmlenz> |
teite^cursing: you're talking about svn |
| [06:16:35] |
<coderanger_> |
mitsuhiko: I may need to print out that whitespace example and keep it with me to ward off zealots |
| [06:16:36] |
<teite^cursing> |
well thats part of the journey |
| [06:16:36] |
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<coderanger_> |
fluxdude: Yes, you can use AccountManager + TracLDAPAuth |
| [06:17:10] |
<coderanger_> |
fluxdude: (assuming you have the legacy LDAP support enabled) |
| [06:17:44] |
<fluxdude> |
coderanger_: legacy? What is the new hotness then? |
| [06:17:56] |
<teite^cursing> |
checking for neon-config... no <<<--- could that be a problem for trac? |
| [06:18:15] |
<coderanger_> |
fluxdude: MS created their own weird hybrid of LDAP and Kerberos (and some other MS goo) which is the native auth layer of AD |
| [06:18:27] |
<coderanger_> |
fluxdude: But non-MS tools can't really interact with it |
| [06:18:36] |
<thm> |
cmlenz: is used http://svn.edgewall.org/repos/bitten/branches/experimental/trac-0.11 |
| [06:18:42] |
<thm> |
s/is/I/ |
| [06:18:45] |
<coderanger_> |
fluxdude: They provide LDAP as the "legacy" interface, meaning anything that isn't made by us |
| [06:19:36] |
<teite^cursing> |
coderanger_: any hint on neon? ;) |
| [06:19:48] |
<coderanger_> |
teite^cursing: Never tried to build it myself |
| [06:20:01] |
<fluxdude> |
coderanger_: the only thing I don't like about Ldap is the idea that creds are flying around unencrypted, hashes for all to steal etc. |
| [06:20:15] |
<teite^cursing> |
coderanger_: hmmkay |
| [06:20:17] |
<thm> |
cmlenz: and trunk is from 2007-08-03, so probably not 0.11-able |
| [06:20:26] |
<coderanger_> |
fluxdude: You can see if it supports SSL, I have no idea if AD does |
| [06:20:27] |
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<fluxdude> |
and adding ssl is rubbish I think, shouldn't be needed to do this, not to mention how to make client validate it... |
| [06:20:40] |
<coderanger_> |
fluxdude: It would be pretty easy to modify tracldapauth to support it |
| [06:20:58] |
<coderanger_> |
fluxdude: As I said, the real auth layer is MS proprietary |
| [06:21:27] |
<coderanger_> |
fluxdude: If you had used a normal kerberos server, no problem. You chose the MS lock-in :P |
| [06:21:34] |
<fluxdude> |
coderanger_: I take it then that Trac has no way to interact with Kerberos as the safer thing? |
| [06:22:00] |
<coderanger_> |
fluxdude: Look up TracPwauth |
| [06:22:06] |
<fluxdude> |
coderanger_: I've had linux work with kerberos in AD so if Trac can do Kerb then I think perhaps I can make that work... |
| [06:22:12] |
<fluxdude> |
coderanger_: ok thanks |
| [06:22:15] |
<cmlenz> |
thm: trunk is not that old, and it should work on 0.11 |
| [06:22:21] |
<teite> |
coderanger_: you should try it one day, it's fun ;) |
| [06:22:28] |
<coderanger_> |
pwauth can use anything that linux can |
| [06:22:30] |
<cmlenz> |
thm: that branch needs to be updated |
| [06:22:34] |
<coderanger_> |
it just hooks in to PAM |
| [06:23:36] |
<thm> |
cmlenz: ok, so is the 0.11 branch valid at all anymore? |
| [06:23:49] |
<thm> |
or usefull |
| [06:23:53] |
<cmlenz> |
thm: it's experimental, and it needs to be updated |
| [06:23:54] |
<Rockj> |
If I have a multiple trac install, and I want to add a ticket type, is there any easy way to add global ticket types? |
| [06:23:58] |
<cmlenz> |
it's currently broken |
| [06:24:14] |
<coderanger_> |
Rockj: No |
| [06:24:33] |
<Rockj> |
so Ill have to use trac-admin and add them with ticket_type .. |
| [06:24:43] |
<Rockj> |
An easy shell script will have todo then. |
| [06:25:02] |
<cmlenz> |
coderanger_, aat: IPermissionPolicy confusion here… if I have a policy that's supposed to restrict ticket viewing (to e.g. TICKET_VIEW_INTERNAL) based on the value of a custom field, as soon as I grant the user generic TICKET_VIEW perms my policy isn't even invoked anymore… what's the right way to go about this? |
| [06:25:45] |
<coderanger_> |
cmlenz: You placed it before the others in the policy list, right? |
| [06:26:02] |
<cmlenz> |
no, why, DOH :P |
| [06:26:50] |
<coderanger_> |
cmlenz: They are order-sensitive, so it uses an OrderedExtensionList |
| [06:27:14] |
<cmlenz> |
yeah, kinda obvious :P |
| [06:28:24] |
<osimons> |
the first to return true or false gets the final say, right? |
| [06:28:43] |
<cmlenz> |
yeah, and my problem was that DefaultPermissionPolicy said True first |
| [06:29:52] |
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<asmodai> |
aat / coderanger_ : http://www.spore.com/sporepedia#qry=usr-Lazureus |
| [06:30:13] |
<asmodai> |
he's good |
| [06:31:04] |
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<coderanger_> |
cmlenz: Writing an error-free policy turns out to be very tricky |
| [06:31:34] |
<coderanger_> |
gotta make sure you don't hit any infinite recursions, etc |
| [06:32:10] |
<cmlenz> |
yeah, hit those a couple times |
| [06:32:43] |
<coderanger_> |
cmlenz: A policy debugger is on my list for the TracDeveloper plugin |
| [06:32:55] |
<cmlenz> |
oh neat |
| [06:33:53] |
<cmlenz> |
coderanger_: so to hide my "internal only" checkbox from external users, ITemplateStreamFilter and ITicketManipulator, or… ? |
| [06:34:09] |
<cmlenz> |
feels strange to be asking those kind of questions :P |
| [06:34:39] |
<coderanger_> |
cmlenz: Easiest way is probably an IRequestFilter to hide it (remove it from the field structure) and an ITicketManipulator to be sure they don't try to change it |
| [06:35:49] |
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<coderanger_> |
ticket fields are still not terribly pluggable |
| [06:35:59] |
<coderanger_> |
probably something that should be investigated eventually |
| [06:36:03] |
<cmlenz> |
yeah |
| [06:36:19] |
<cmlenz> |
ITicketManip.prepare_ticket() :) |
| [06:36:26] |
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| [06:39:37] |
<thm> |
cmlenz: well, trunk doesn't work with 0.11. "AssertionError: HDF dataset not available. Check your clearsilver installation" |
| [06:42:36] |
<cmlenz> |
oh well, it works when you have clearsilver installed, of course :P |
| [06:44:35] |
<thm> |
hopefully the database layout is the same for both branches |
| [06:44:50] |
<cmlenz> |
thm: I'll look whether I can quickly port that change over |
| [06:44:52] |
<cmlenz> |
it is |
| [06:45:29] |
<thm> |
cmlenz: oh cool, thx! |
| [06:49:01] |
<evil_twin> |
New news from t.e.o: Changeset [7287]: 0.11-stable: Tag version as "stable" instead of "dev" since 0.11dev < 0.11 ... <http://trac.edgewall.org/changeset/7287> |
| [06:51:13] |
<cmlenz> |
thm: done |
| [06:52:14] |
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<doki_pen> |
hi. is there a way to be notified of checkins on trac-hacks? |
| [06:53:33] |
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<doki_pen> |
is there an RSS feed or something? |
| [06:54:20] |
<cmlenz> |
sure, revision log rss feeds |
| [06:54:54] |
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<thm> |
cmlenz: seems to work. Any idea why setuptools thinks this is Bitten==0.6dev-r0 ? |
| [06:55:29] |
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<cmlenz> |
not really |
| [06:56:35] |
<thm> |
wonders of setuptools |
| [06:57:23] |
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<thm> |
unrelated question. in FF, the file lists for Changesets in the timelineview are indented strangely. each file is more indented then it's predeccessor... |
| [06:59:01] |
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<CrawfordComeaux> |
should I use trac's standalone server or something else? |
| [06:59:32] |
<CrawfordComeaux> |
web server, that is |
| [06:59:43] |
<thm> |
depends on the use case |
| [07:00:54] |
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| [07:01:20] |
<CrawfordComeaux> |
what are the reasons for using either? |
| [07:02:38] |
<thm> |
for a high performance deployment, use the webserver you are already confortable with. for plugin development, or prototype install, use tracd |
| [07:04:36] |
<CrawfordComeaux> |
ok thanks |
| [07:06:31] |
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<CrawfordComeaux> |
? |
| [07:06:55] |
<thm> |
so, no one sees that stairway formatting in the timeline? it is only visible with [timeline].changeset_show_files > 1 |
| [07:07:29] |
<CrawfordComeaux> |
does anyone recommend a specific web server for trac? better performance/experiences? |
| [07:08:02] |
<thm> |
CrawfordComeaux: people use all different sorts of webservers, so you will get probably as many answers as people |
| [07:08:04] |
<andrei2102> |
orkam_wrk: can you get/deploy/run the plugin again |
| [07:08:09] |
<andrei2102> |
orkam_wrk: ? |
| [07:08:12] |
<orkam_wrk> |
ok |
| [07:08:45] |
* |
orkam_wrk is currently trying out on your depgraph patch... |
| [07:08:47] |
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| [07:11:48] |
<sensei> |
Hi, would trac work with postgres 8.1 ? |
| [07:12:05] |
<sensei> |
Can't find the requirements on the site.. might be the lack of sleep though |
| [07:12:48] |
<_maniac_> |
hello, I have a problem. Two trac enviroments, apache with two vhosts, one for each environment, deployed with mod_wsgi. trac's are accessed by different urls. |
| [07:14:24] |
<_maniac_> |
but shows same repository on both urls, it seems that TRAC_ENV variable is overwritten. I dont want to use TRAC_ENV_PARENTDIR, because it dont fit here - projects are totally different. |
| [07:14:44] |
<_maniac_> |
so is there a way to make it serve it right? |
| [07:17:15] |
<coderanger_> |
sensei: Yes, works fine |
| [07:17:37] |
<coderanger_> |
_maniac_: Yes, you cannot use the TRAC_ENV environment variable |
| [07:17:38] |
<sensei> |
Lovely, saves me a whole bunch of time! |
| [07:17:47] |
<coderanger_> |
You need need to use the trac.env_path WSGI variable |
| [07:18:18] |
<andrei2102> |
orkam_wrk: i'm heading home i'll log in from there |
| [07:19:01] |
<orkam_wrk> |
ok, I could write you an eMail, too if this is better |
| [07:19:45] |
<andrei2102> |
orkam_wrk: sweet |
| [07:19:53] |
<orkam_wrk> |
it looks better now (no ordinal not in range error) but I think I have still some syntax problems |
| [07:20:13] |
<orkam_wrk> |
Error: Macro TicketCountQuery(owner=loose&status=!closed, groupby=priority, name=My Open Tickets) failed : 'TicketSystem' object has no attribute 'get_all_ticket_fields' |
| [07:20:53] |
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| [07:21:13] |
<andrei2102> |
orkam_wrk: hmmm you didn't applied the patch to trac |
| [07:21:59] |
<cmlenz> |
coderanger_: how are you supposed to enable the JS debugging in tracdeveloper? |
| [07:22:12] |
<coderanger_> |
cmlenz: There is a checkbox in your prefs |
| [07:22:25] |
<coderanger_> |
should replace jquery with the unpacked version |
| [07:22:30] |
<cmlenz> |
ah |
| [07:22:39] |
<cmlenz> |
I was looking for something on the "Developer Tools" page |
| [07:22:48] |
<coderanger_> |
though now that 0.11 is gold, I should make sure it has the right version |
| [07:23:03] |
* |
coderanger_ is having too much fun with the spore creature creator |
| [07:23:21] |
<orkam_wrk> |
andrei2102, i did that once, maybe it has been overwritte, I'll check that (later) |
| [07:23:25] |
<_maniac_> |
coderanger_: still same problem. |
| [07:23:45] |
<coderanger_> |
_maniac_: Are you using the .wsgi script created by trac-admin deploy? |
| [07:23:51] |
<_maniac_> |
I added import trac\n trac.env_path = 'path-to-repos' |
| [07:24:03] |
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| [07:24:20] |
<_maniac_> |
coderanger_: no, my trac-admin dont have deploy command |
| [07:24:20] |
<coderanger_> |
_maniac_: Uhh, no |
| [07:24:27] |
<coderanger_> |
_maniac_: Please upgrade to 0.11 |
| [07:24:32] |
<ctooley> |
I've just upgraded from 0.10 to 0.11 and none of my css is working right. |
| [07:24:39] |
<_maniac_> |
HAHAHA:) |
| [07:24:42] |
<_maniac_> |
sorry |
| [07:24:57] |
<ctooley> |
The style sheets seem not to be getting loaded. |
| [07:25:18] |
<ctooley> |
I realize that the switch from ClearSilver to Genshi means I might need to change something, but I can't seem to find what it is. |
| [07:25:50] |
<andrei2102> |
orkam_wrk: ok |
| [07:25:52] |
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| [07:26:52] |
<coderanger_> |
ctooley: How were you adding CSS before |
| [07:27:06] |
<osimons> |
@wiki TracInterfaceCustomization |
| [07:27:06] |
<evil_twin> |
osimons: http://trac.edgewall.org/wiki/TracInterfaceCustomization |
| [07:27:09] |
<ctooley> |
coderanger, I replaced trac.ss |
| [07:27:12] |
<ctooley> |
errr trac.css |
| [07:27:19] |
<coderanger_> |
ctooley: Yeah, don't do that :P |
| [07:27:33] |
<coderanger_> |
ctooley: You can add a match block in site.html to add a custom stylesheet |
| [07:27:34] |
<asmodai> |
coderanger_: Not making any penis creatures are you? |
| [07:27:42] |
<coderanger_> |
check the TracInterfaceCustomization page |
| [07:27:47] |
<coderanger_> |
asmodai: Nope, just made a grue though :) |
| [07:27:51] |
<asmodai> |
heh |
| [07:28:12] |
<ctooley> |
I don't have a site.html |
| [07:28:38] |
<ctooley> |
updatedb && locate site.html returns nothing. |
| [07:28:57] |
<ctooley> |
ah, I see |
| [07:29:00] |
<ctooley> |
I have to do it myself. :( |
| [07:29:12] |
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<thm> |
can't pygments colorize emacs lisp? |
| [07:36:22] |
<coderanger_> |
ctooley: It might not be created during an upgrade |
| [07:37:27] |
<osimons> |
thm: sounds like a question for the #pygments (?) channel... |
| [07:38:55] |
<thm> |
osimons: you are right |
| [07:40:19] |
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<balsagoth> |
hi people |
| [07:47:38] |
<balsagoth> |
anyne can tell me why my trac shows a 404 error page when i click ViewTickets. ohter pages are working well. and this have worked ultil yesterday |
| [07:47:40] |
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| [07:47:56] |
<The_Tick> |
have you looked at the logs balsagoth ? |
| [07:48:19] |
<balsagoth> |
sorry, no, where i can found them? |
| [07:49:04] |
<balsagoth> |
i already install new version of trac 0.11 (i have before rc2) |
| [07:49:07] |
<evil_twin> |
New news from t.e.o: Ticket #7398 (Got a constant error) closed <http://trac.edgewall.org/ticket/7398#comment:1> || Ticket #7354 (Unable to Edit or Delete an invalid tickets report) closed <http://trac.edgewall.org/ticket/7354#comment:6> || Changeset [7289]: Backported fix for #7354 (r7288) From 0.11-stable. <http://trac.edgewall.org/changeset/7289> || Ticket #7398 (Got a constant error) created <http://trac.edgewall.org/ticket/7398> || TracOnLeopardServer edited <http://trac.edgewall.org/wiki/TracOnLeopardServer?version=11> || Changeset [7288]: 0.11-stable: Explicitly rollback the current db transaction when a report ... <http://trac.edgewall.org/changeset/7288> |
| [07:49:15] |
<The_Tick> |
don't know anything about .11 |
| [07:49:16] |
<The_Tick> |
sorry |
| [07:49:51] |
<balsagoth> |
by the way i'm using lighttpd |
| [07:50:24] |
<balsagoth> |
all my projects raise this page error on View Tickets |
| [07:50:31] |
<The_Tick> |
trac logs first, then httpd logs |
| [07:50:37] |
<The_Tick> |
is what I find to be the best way to log |
| [07:50:40] |
<The_Tick> |
google for trac logging |
| [07:50:49] |
<coderanger_> |
@logging |
| [07:50:49] |
<evil_twin> |
coderanger_: "logging" is http://trac.edgewall.org/wiki/TracLogging <-- Enable debug logging to file, ensure your environments log/ directory is writeable by your web server user, check for errors. |
| [07:50:49] |
<The_Tick> |
there's docs on the edgewall wiki |
| [07:50:54] |
<The_Tick> |
or that |
| [07:51:01] |
<coderanger_> |
asmodai: http://www.spore.com/sporepedia#qry=usr-coderanger%3Asast-500004416989 |
| [07:52:54] |
<asmodai> |
hahah |
| [07:53:31] |
<balsagoth> |
thanks |
| [07:53:56] |
<The_Tick> |
haha |
| [07:55:00] |
<coderanger_> |
Its annoying that you can't paint all the surfaces |
| [07:55:50] |
<The_Tick> |
are banks closed on saturday? |
| [07:55:52] |
* |
The_Tick ponders |
| [07:56:08] |
<jhammel> |
The_Tick: you mean, everywhere? |
| [07:56:21] |
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| [07:56:22] |
<The_Tick> |
well, my bank |
| [07:56:25] |
<The_Tick> |
guess I could just call |
| [07:56:29] |
<jhammel> |
The_Tick: that i can't help you with ;) |
| [07:56:33] |
<The_Tick> |
heh |
| [07:56:36] |
<The_Tick> |
but most banks? |
| [07:56:41] |
<The_Tick> |
that are normally open saturdays |
| [07:56:54] |
<jhammel> |
The_Tick: highly dependent; in NYC, usually, at least for major branches |
| [07:57:23] |
<jhammel> |
The_Tick: away from cities....not so much in my experience ;) |
| [07:58:22] |
<The_Tick> |
heh |
| [07:58:48] |
<jhammel> |
the first time i saw a bank open on Sunday (!) it blew my mind |
| [07:58:58] |
<ctooley> |
This coming Saturday is less likely due to the whole Friday Holiday thing. |
| [07:58:58] |
<nick_fn> |
Does anyone know of a plugin that can provide a "Thanks for your ticket, here is some things you can do now" page for non-technical users of Trac? |
| [07:59:29] |
<jhammel> |
nick_fn: no, but that would be cool; i'd have use for it |
| [07:59:49] |
<jhammel> |
nick_fn: or really any trac for non-techies customization |
| [07:59:57] |
<ctooley> |
would like a plugin for filtering all the cialis tickets that are coming in. |
| [08:00:02] |
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| [08:00:08] |
<nick_fn> |
cialis? |
| [08:00:47] |
<The_Tick> |
"thanks for the ticket, now go complain in your blog about how unresponsive we are" |
| [08:01:03] |
<ctooley> |
or ambien, or valium or xanax or other random ED pills |
| [08:01:24] |
<The_Tick> |
ctooley: there's the spam plugin |
| [08:01:31] |
<The_Tick> |
just do a regex to disallow those words |
| [08:01:52] |
<The_Tick> |
like [c][i][a][l][i][s] if you really wanna :P |
| [08:02:28] |
<ctooley> |
I'm thinking a method to force the user to do somethign before submitting a ticket would better... like "read this word in this picture and type it in" kind of thing. |
| [08:02:43] |
<jhammel> |
ctooley: ah, a captcha |
| [08:02:46] |
<The_Tick> |
oh like a captcha? |
| [08:02:53] |
<The_Tick> |
think there's a plugin for that |
| [08:02:59] |
<The_Tick> |
captchas suck for most users though |
| [08:03:11] |
<The_Tick> |
since they don't understand |
| [08:03:17] |
<jhammel> |
ctooley: there is http://trac-hacks.org/wiki/SimpleCaptchaPlugin, though currently this is only for registration |
| [08:03:27] |
<ctooley> |
If they can't operate a captcha, they definitely can't operate our software |
| [08:03:35] |
<jhammel> |
The_Tick: i think if they can deal with trac, they can probably deal with captchas |
| [08:04:21] |
<The_Tick> |
jhammel: and that's a bigger problem |
| [08:04:29] |
<ctooley> |
I'm hoping that if they can deal with high throughput, telco carrier routing engines they'll be able to deal with a captcha |
| [08:05:18] |
<ctooley> |
Though I have noticed that some of the people in our telco switch site can figure out extremely complex call routing plans, but don't know how to operate email, so who knows. |
| [08:05:35] |
<The_Tick> |
ctooley: exactly |
| [08:06:07] |
<ctooley> |
On the other hand, those people are just going to call the helpdesk anyway |
| [08:06:27] |
<ctooley> |
Or tell us, "Griffin sucks, we can't do X" in the weekly conference call. |
| [08:06:29] |
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<jhammel> |
ctooley: not if the telco is having routing problems ;) |
| [08:06:48] |
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| [08:06:51] |
<coderanger_> |
image captchas destroy usability |
| [08:06:52] |
<ctooley> |
jhammel, :) good |
| [08:07:34] |
<ctooley> |
coderanger_, They're better than 9000 tickets/day (on a slow day) about c14l1s |